Senior Operation Support Engineer

Responsibilities

We are looking for a passionate operation support engineer to support and resolve issues raised by Researchers and Portfolio Managers in WorldQuant. We do so through the JIRA service desk. The role of the operation support engineer will thus be two-fold,

• I) to help manage the flow of issues and resolve them. For the more complex issues, they can then redirect to the engineering team for their handling, but the support engineer must still keep ownership.
• II) to come up with solutions to improve the efficiency of resolving issues. This would include automating some of the common tasks, as well as analysis of the current system to identify areas that can be improved.

Skills

Must have:

• Passion in problem-solving.
• Able to script in Python.
• Familiar with databases such as MySQL, PostgreSQL.
• Familiarity with working in a Unix based environment.

Nice to have:

• Knowledge in web-based programming, including JavaScript, Node.js, Django.
• Some experience in Machine Learning and Artificial intelligence.

Hiring process

• TI-CLI-Offer.