Software Maintenance Engineer

Job description

Mirantis is adding a Software Maintenance Engineer to our team! The Software Maintenance Engineer will work on our Sustaining Engineering team and provide world-class support for the Mirantis Cloud Native Platform. The Mirantis Cloud Native Platform is composed of the following technologies: Mirantis Container Runtime, Mirantis Secure Registry, Mirantis Kubernetes Engine, and Mirantis Container Cloud.

You are a friendly, effective communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You enjoy building reproducers and finding bugs. You sling code for fun. You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

Responsibilities

• Become an expert in Mirantis Cloud Native Platform technologies and customer deployment environments.
• Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system.
• Partner cross-functionally with product and solution experts to co-develop reference architecture content.
• Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack.
• Engage with the Development Engineering teams to resolve technical issues.
• Build and maintain customer based reproducer environments for use by your team and other technical teams at Mirantis.
• Reproduce customer issues and package bug reproducers for product engineering.
• Diagnose and develop code-level fixes, apply patches, and re-package for customer test.
• Drive deep technical post-mortems on behalf of customers.
• Be willing to travel to customer sites.

Qualifications

Minimum Qualifications:

• Deep knowledge of Docker and Kubernetes and their networking and storage cloud-native technologies in production environments.
• Extensive experience on troubleshooting and debugging container related issues in production environments.
• Strong experience in Go programming language.
• Proven experience on enterprise Technical Support or Software Maintenance Engineering.

Desirable Qualifications:

• Demonstrated ability to perform code-level analysis of complex issues.
• Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES).
• Familiarity with IT automation software such as Puppet, Chef, and Jenkins.
• Comfortable with other programming languages (Python, Java, JavaScript).
• Knowledge of REST API and web applications.

We offer

• Work with an established leader in the cloud infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Receive a competitive compensation package with strong benefits plan and stock options.