Technical Support Engineer

Why you would be interested in working with us

• We have a dispersed team. All users of our systems are specialists in different countries of the world, both in the company's offices and working remotely from the comfort of their homes.
• We have about 200 services and systems, some of which we develop and support ourselves. Everyone has the opportunity to contribute to the improvement of processes.
• We are growing tremendously! And we constantly analyze our needs and introduce new IT products. Technical support plays one of the key roles in this process.
• We offer a real opportunity to upgrade hard and soft skills, and take advantage of growth opportunities within the company.

The main tasks of a specialist

• Accept applications from users, conduct an initial analysis and suggest ways to solve problems that have arisen.
• Write documentation both in Russian and in English.
• Perform initial configuration of our systems when automating processes in the company.
• Work closely with the development team — set tasks to fix defects that have arisen, implement feature requests and monitor their execution.
• Train company employees to work with our products.
• Fulfill requests for issuing access (Access Management).
• Onboard new startups.
• Conduct a primary analysis of features (assessment of business benefits, etc.).
• Work closely with analysts as part of the implementation of new features (Service Introduction).

Our requirements to the candidate

• Confident user of Windows and MacOS systems.
• High technical literacy, a good understanding of the basics of software development, the principles of the Internet and web technologies.
• Proficiency in English at the Intermediate level and above (both written and oral).
• Speed ​​without loss of context — it is important for us that you can quickly switch between dozens of tasks, and do not lose context at the same time.
• Excellent communication skills, systematic thinking and speech, high level of responsibility.

We offer

• Opportunity to show yourself as a professional in what you can do.
• Ability to propose and implement ideas, apply knowledge and skills in practice, constantly improve your professional level.
• High salary + bonuses based on the results of your work.
• Attentive mentor.
• Coverage of relocation / moving expenses.
• Opportunity to travel to our office in Cyprus to exchange experience with colleagues.
• Opportunity to improve English proficiency.
• Opportunity to work with, perhaps, the most unusual and cool team. What we are doing now is unique in the global publishing industry.
• Opportunity for career growth within the company, because behind the shoulders of a cool team of creative employees are highly qualified IT industry specialists.