Virtualization Backup Engineer

Responsibilities

• Performing troubleshooting and analysis, including log file investigation.
• Acting as a technical focal point in relationships to fellow IT Professionals.
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works.
• Documenting of all customer interactions accurately and within SLA in our CRM tool.

Qualifications

• Fluent English (reading/writing/speaking).
• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016.
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS).
• As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle).
• Ability to quickly learn, understand and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management skills.
• Ability to work in a fast-paced environment.

Offers

Terms and conditions:

• Everything’s official and in accordance with the Labor Code, no “but”s, “if”s, and conditions under.
• A decent salary, which is regularly reviewed, as well as the position, according to work results.
• Remote work and flexible start times are possible, as negotiated with the manager.
• Paid lunches.

Health and sports:

• Healthcare coverage including dental care for employees and their children from the first day of work, access to an office doctor.
• 100% sickness compensation up to 3 weeks per year.
• Participation in Veeam sports and cyber-sports teams, reimbursement of fitness membership.

Development and fun:

• Paid attendance at professional conferences and trainings worldwide.
• Access to an extensive online library and O'Reilly platform, regular English language courses.
• 2 e-learning platforms where you can find courses and training for hard and soft skills development.
• Company parties and celebrations.
• A comfortable and cozy office with all the necessary facilities: equipped kitchens, relaxation areas, bicycle parking, comfortable workspaces, an office massage chair.