IT Support L3 (IT Administrator)

Mayflower

is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for a Senior IT Administrator to join our team.

Key Responsibilities

Service Delivery

• Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams.
• Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services.
• Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions.
• Mentor junior team members on best practices and actively contribute to service improvement initiatives.

Infrastructure

• Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms.
• Perform capacity planning, performance tuning, security hardening, and disaster recovery testing.
• Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems.

Backup & Recovery:

• Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication.
• Coordinate failover procedures and conduct periodic restore drills.
• Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity.

You’ll thrive here if you have:

• 5+ years of relevant IT administration experience.
• Advanced English level.
• Solid understanding of IT infrastructure as a service to internal users.
• Strong background in system administration and network engineering.
• Practical experience managing VPNs, SaaS systems, and user access lifecycles.
• Proven ability to lead end-user support (both in-person and remote) with structured processes.
• Experience with procurement and vendor management.

Nice to have

• Experience implementing SaaS management optimization tools.
• Experience with network monitoring and alerting systems.
• Background working with network integrators or communication service providers.
• Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers.
• Cisco certifications (CCNA or higher).
• Experience with Jamf Pro and Apple ecosystem management.
• Experience with Intune and Windows ecosystem management.
• Familiarity with video conferencing solutions (e.g., Polycom, Logitech).

What We Offer

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• EU passport: opportunity to obtain an EU passport after 4 years of residence.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family.
• Corporate mobile plan (unlimited in Cyprus with roaming included).
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
• Professional growth support: language courses, conferences, training programs, and coaching.
• Peer recognition program: receive and share kudos for great work.
• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
• Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.

Recruitment Process

1. HR interview (40 min)
2. Technical interview
3. Final interview