Senior ITSM Compliance Specialist

An international product IT company is looking for a Senior ITSM Compliance Specialist to help build transparent and reliable IT processes, ensure compliance with international standards, and strengthen the company’s compliance culture.

Responsibilities

• Develop and maintain the ITGC framework.
• Ensure IT processes comply with corporate standards and best practices (Incident/Problem/Change/Request/CMDB).
• Participate in internal and external audits (ISO 27001, ISO 20000, SOC 2, SOX-ITGC).
• Perform Test of Design and Test of Operating Effectiveness for IT controls.
• Identify control gaps and develop remediation plans.

Monitor and analyze ITSM metrics

• SLA/SLI/SLO.
• Incident trends.
• Change success rate.
• CMDB data quality.
• Prepare automated reports and analytical dashboards.
• Participate in CAB/ECAB reviews.
• Formalize processes, standards, and procedures.
• Promote compliance culture across engineering teams.
• Collaborate with Engineering, SRE, Security, Finance, and Compliance teams.
• Contribute to DRP/BCP initiatives.

Requirements

• 5+ years of experience in ITSM/IT Governance/IT Audit/IT Compliance.
• Strong knowledge of ITIL v3/v4.

Hands-on experience with

• Incident/Change/Problem Management.
• CMDB.
• ITGC controls.

Experience preparing for or supporting

• ISO 27001/ISO 20000.
• SOC 2.
• SOX-ITGC audits.
• Understanding of engineering infrastructure and IT controls.
• Experience with Jira Service Management/Jira/GRC tools.
• Strong analytical and reporting skills (Grafana/Tableau/PowerBI).
• Ability to formalize processes and write standards and procedures.

Nice to Have:

• AWS/GCP/Azure experience.
• Understanding of DevOps/SRE practices.
• Experience automating compliance checks.
• COBIT/ITIL MP.
• CISA/CISM certifications.

Benefits

• Official employment.
• Competitive salary.
• Hybrid work format and flexible schedule.
• Health insurance.
• Relocation support.
• Paid training and internal learning programs.
• All necessary work equipment.
• Opportunity to work in a large-scale international product environment.