Junior Integration Launch Specialist

Коротко о компании

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

Задачи

• Support API partners during integration and launch stages.
• Consult partners and commercial teams on API functionality.
• Handle incoming requests via the ticketing system.
• Validate the quality of partner integrations.
• Maintain and update integration-related documentation and records.
• Conduct Zoom/Google Meet calls with partners.
• Analyze API logs and troubleshoot issues.
• Escalate complex cases to relevant internal teams.
• Contribute to and maintain the knowledge base.

Требования

• At least 1 year of experience in API technical support (L2–L3) or experience working with API integrations (launch and support).
• Strong hands-on experience with APIs and tools such as Postman.
• Basic understanding of API design principles.
• Ability to read and analyze logs in JSON and XML formats.
• Understanding of CRUD principles.
• Proficiency with Google Docs.
• English level B2 or higher (both written and spoken).

Условия и бенефиты

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day once per quarter without loss of compensation.