General Manager

About the Company

Our client is a bootstrapped, fully remote SaaS company founded in 2008, serving thousands of active customers worldwide. Our product provides online privacy and anonymity to individual users across the globe. With a lean team of 16+ people spanning multiple continents, we operate with the discipline and culture of a high-performance startup — no outside investors, no bureaucracy, just a clear mission and a drive to grow profitably.

Their values: relentless excellence, personal ownership, a refusal to accept limitations, and genuine respect for every person on the team.

The Role

We're looking for a hands-on, profit-driven General Manager to take the operational reins of the business and grow it to its next level. This is not a purely strategic role — you will be expected to lead by example, execute directly, and build systems that scale. You will report directly to the CEO and have 4 direct reports across revenue, finance, IT operations, and HR.

Within 12 months of demonstrating strong results, you will have a clear path to the CEO position. As a bootstrapped business, we reinvest profits into growth. You will be expected to prove economic performance before we expand the team — and you'll be given full support and coaching from the CEO to do so.

What You'll Own

Commercial Growth.

Identify the root causes limiting performance, build a plan, and lead the initiatives that unlock revenue and EBITDA growth.

B2C SaaS Operations.

Oversee recurring revenue growth, subscription management, and the full customer lifecycle in a consumer SaaS environment.

Performance Management.

Build and maintain dashboards and scorecards that keep the team aligned, accountable, and moving toward clear goals.

P&L Ownership. Take full financial accountability within 3–6 months. The CEO will provide coaching and support through the transition.

Culture & Standards. Set the bar for excellence, hold the team to it, and protect the culture that makes this company work.

Who You Are

Entrepreneurial operator. You're comfortable owning a wide scope, rolling up your sleeves, and doing the work — not just directing it.

Profit-first thinker. Every decision you make is filtered through ROI. You thrive in a lean environment and treat every dollar as your own.

Technically fluent. You understand how SaaS infrastructure and products are built. You can bridge business strategy and engineering without losing either side.

Data-driven. You make decisions based on facts and metrics, not intuition alone. You build systems that make performance visible.

People leader. You earn trust through clarity, consistency, and emotional intelligence. You know how to get the best out of a distributed, multicultural team.

Your Background

• 4+ years in a leadership role at a SaaS, tech, or IT company — ideally in a SaaS infrastructure environment.
• Experience running operations at a bootstrapped B2C SaaS company in the $1M–$5M ARR range.
• 3+ years leading remote, distributed teams across multiple cultures and time zones.
• 3+ years of hands-on experience in marketing and growth of a B2C SaaS product, owning the full user journey.
• Strong grasp of core SaaS metrics: MRR, CAC, LTV, churn, and subscription funnel dynamics.
• 2+ years of direct P&L ownership with measurable outcomes.

What's on Offer

• 100% remote — work from anywhere in the world.
• Direct CEO mentorship — regular 1-on-1 coaching from a founder with 15+ years of company-building experience.
• CEO succession — a genuine, structured path to becoming the #1 person in the company within 12 months.
• Performance-based compensation — a transparent bonus structure tied directly to profitability and KPI outcomes.
• Real strategic influence — you'll join at a pivotal stage and have a genuine say in how the business evolves.
• Emergency fund — interest-free financial support available when you need it.

Interview Process

We take hiring seriously and run a rigorous, multi-stage process designed to ensure a strong mutual fit.

1. Screening call — 30-minute conversation and a short written application.
2. Competency interview — situational and behavioral questions focused on the skills this role requires.
3. 90-day plan + personality assessment — you'll create and present a plan for your first 90 days.
4. Topgrading interview — a deep, structured review of your full career history.
5. Board member interviews — conversations with two board members and company advisors.
6. Reference checks — we'll ask you to facilitate conversations with former peers, managers, and direct reports.