Engineering Manager (WFM)

We are growing the Workforce Management (WFM) team at Plata — the team building systems that help plan and organize the work of our operational teams. These tools are used daily by agents and operations managers and play an important role in service quality and team efficiency.

As an Engineering Manager, you will lead a cross-functional team and help them deliver reliable WFM solutions. You’ll focus on day-to-day team work: planning, prioritization, delivery, and healthy collaboration with product and operations.

We’re looking for a hands-on Engineering Manager with a solid technical background, clear communication, and a collaborative mindset — someone who supports the team, keeps things moving, and helps turn product ideas into working solutions. If you enjoy working close to the team and growing systems together with the business, this role could be a good fit.

Challenges that await you

• Leading the team in hiring, planning, task decomposition, process improvements, and cross-team collaboration.
• Overseeing team performance, ensuring on-time project delivery aligned with business goals.
• Lead the development and optimization of the workspace for collection/telesales agents.
• Solving complex challenges and ensuring high-quality solutions.
• Shaping the architecture, design, and implementation of backend services in Golang.

What makes you a great fit

• 1+ years of experience leading engineering teams (hiring, development, performance, and delivery management).
• A strong technical background and development experience, enabling you to participate in architectural discussions and validate the team's technical solutions.
• Cross-team communication skills and the ability to build partnerships.
• 4+ years of experience as a Go developer.
• Experience in building and optimizing development processes (planning, decomposition, retrospectives).
• Diplomacy and the ability to advocate for your position and the team's interests with well-reasoned arguments.
• Willingness to learn, adapt, and collaborate effectively.

Our ways of working

• Innovative Spirit: a commitment to creativity and groundbreaking solutions.
• Honest Feedback: valuing open, transparent communication.
• Supportive Team: a strong, collaborative community.
• Celebrating Achievements: recognizing our wins together.
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.

Our benefits

• Relocation support to one of our hubs — Cyprus, Serbia — with assistance for the employee and their family.
• Flexible work from one of our offices or remote outside Russia.
• Healthcare coverage.
• Education budget: language lessons, professional training and certifications.
• Wellness budget: mental health and fitness activity reimbursements.
• Vacation policy: 20 days of annual leave and paid sick leave.