We are looking for specialists available to work on a 2/2 shift schedule, from 10:00 pm to 10:00 am (GMT+3).
Now we are seeking a Customer Support Specialist to join our team.
The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.
Responsibilities
- Provide customer support via written communication channels.
- Analyze situations and resolve customer problems.
- Collaborate with internal project departments to resolve customer issues.
- Work with internal documentation and prepare reports.
- Participate in developing the knowledge base (instructions, regulations, rules).
Requirements
- 1+ years of customer support experience, with a focus on written communication (chat, email).
- Desire to develop in the field of customer consulting and support.
- Fluent oral and written communication skills in English (B2 level) and Russian.
- Proficiency in Microsoft Office.
- Ability to multitask.
- Experience in the crypto sphere will be a plus.
Why it is a fantastic opportunity
- Our business is growing at an exponential scale.
- Non-bureaucratic management that focuses on results.
- Regular performance reviews to assess your progress.
- Remote setup with access to our hubs in Dubai, Yerevan, London, and Belgrade.
- Compensation for medical expenses.
- 28 calendar days of paid vacation annually.
- 14 days of paid sick leave to support your health and recovery when needed.
- Access to internal conferences, English courses, and corporate events.
