Our Delivery team is building the end-to-end engine that gets Plata cards and Welcome Packs — branded packages containing physical cards, cardholders, and supporting materials — into customers’ hands fast, reliably, and with healthy unit economics.
In Colombia, we are starting from scratch: your mission will be to launch the entire delivery setup — from first mile (inventory planning and Welcome Pack production) to last mile via postal partners and our ambassador network — while reusing and adapting the technologies and processes that already work successfully in Mexico.
This is first and foremost a product role with a strong operational component: you will own the product strategy and roadmap for delivery tools (such as the ambassador mobile app and internal control panels), while also overseeing day-to-day operations, ensuring they run efficiently, and driving product improvements that continuously enhance our key metrics.
Challenges that await you
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Own the end-to-end delivery funnel for Colombia:
- From card printing and Welcome Pack preparation to successful delivery and first activation — you’ll be responsible for the full journey
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Build and optimize first-mile operations:
- Forecast demand and plan inventory of Welcome Packs and cards by city/region.
- Define the right stock levels per location and channel.
- Set and manage SLAs with print houses, warehouses, and logistics partners.
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Run and scale last-mile delivery:
- Manage postal delivery partners and our ambassador network.
- Design and optimize routes, territories, and coverage models.
- Continuously improve conversion from “card sent” to "card received and activated".
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Lead the evolution of Delivery products & tools:
- Own the roadmap for the Ambassador mobile app and internal tools used to manage ambassadors and deliveries.
- Collect feedback from ambassadors, ops teams, and partners; convert it into clear product requirements.
- Prioritize features that improve efficiency, transparency, and conversion.
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Be the owner of metrics:
- Define and track key product and operational metrics: delivery SLAs, success rate, activation rate, NPS, cost per delivered active card, etc.
- Run experiments to improve performance (A/B tests on flows, new delivery models, incentive schemes for ambassadors and partners).
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Manage and grow a cross-functional team:
- Lead a team combining operations, business analysts, and developers.
- Set goals, define processes, build a culture of ownership and continuous improvement.
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Work hand-in-hand with other teams:
- Collaborate with Product, Risk, Compliance, Marketing, Customer Support, and Finance.
- Align delivery roadmap and capacity with acquisition plans and product launches.
What makes you a great fit
- Product Management experience in fintech/logistics, including launching products or processes from scratch.
- Proven experience in operations-heavy environments (delivery, logistics, field sales or similar).
- Track record of:
- Improving existing functionality based on data and feedback.
- Adding new features aligned with business and user goals.
- Strong understanding of unit economics and key product and operational metrics.
- Data-driven decision-making: you are comfortable working with dashboards.
- Experience building cross-functional collaboration with development, product, analytics, and operations teams.
- People management experience: hiring, onboarding, developing talent, running 1:1s, and building a high-performance culture.
Our ways of working
- Innovative Spirit: a commitment to creativity and groundbreaking solutions.
- Honest Feedback: valuing open, transparent communication.
- Supportive Team: a strong, collaborative community.
- Celebrating Achievements: recognizing our wins together.
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.
Our benefits
- Relocation support to Colombia with assistance for the employee and their family.
- Flexible work from our office.
- Healthcare Coverage.
- Education Budget: language lessons, professional training and certifications.
- Wellness Budget: mental health and fitness activity reimbursements.
- Vacation policy: 20 days of annual leave and paid sick leave.
