System Administrator (Service Desk)

BrainRocket is hiring specialists who have already relocated from Russia.

The company is considering candidates who have already moved to Yerevan.

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300+ bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We're looking for a System Administrator to join our team in Yerevan, and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries in Jira, in person, via corporate messenger, or over the phone.
• Write training manuals and documentation.
• Train computer users on system use and best practices.
• Maintain daily performance of computer systems.
• Ask targeted questions to determine the nature of technical problems.
• Walk customers through step-by-step problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Clean up and optimize computer systems.
• Run diagnostic programs to troubleshoot and resolve issues.
• Resolve technical issues related to LAN, WAN, and other network systems.
• Install and configure computer peripherals for users.
• Follow up with customers to ensure issues are resolved.
• Maintain and manage inventory of IT assets.

Requirements

• At least 3 years of experience working in a system administration, help desk or IT support environment.
• Ability to diagnose and resolve basic technical issues.
• Ability to work in a fast-paced environment.
• Excellent oral communication skills.
• Advanced English language.

Would be a plus

• Experience with MDM systems for Apple devices.
• Familiarity with Mikrotik and Ubiquiti network hardware.
• Experience with CCTV systems.
• Experience with access control systems and intercoms.
• Knowledge of meeting room equipment setup and troubleshooting.

Why you should join us

• Opportunity for career progress in a fast-growing European company.
• Private Health Insurance.
• Corporate discounts.
• Regular team & company events.
• People-oriented management without bureaucracy.
• 24 days of paid holidays.
• Friendly team.
• Full-time, in-house, standard business hours.
• Competitive salary.

Bold moves start here. Make yours. Apply today!