Technical Support Engineer

We are looking for an Engineer to join the Technical Support team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise.

Responsibilities

• Strictly adhere to provided instructions.
• Handle requests from the first-level support and compliance team.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements

• Minimum 2 years of experience on L2 Tech Support position.
• Experience in fintech projects.
• Strong knowledge of SQL.
• Command line skills.
• Basic scripting skills.
• Basic knowledge of Excel.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.
• Proficient written and verbal communication skills.
• English proficiency from B1 level.

Why it is a fantastic opportunity

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London, and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.