We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action — let’s get started!
Responsibilities
Team Leadership and Management
- Lead and oversee the B2B Product Management Support team, ensuring effective execution of support initiatives and successful platform rollouts.
- Inspire, support, and guide team members by setting a strong example and cultivating a collaborative, high-performing work environment.
- Execute all line management and HR responsibilities, including performance reviews, feedback cycles, and development planning, in a timely and efficient manner.
- Anticipate team resourcing needs and lead recruitment efforts to maintain optimal team structure and capacity.
- Collaborate cross functionally with Account Management, Design, Compliance, and Development teams to ensure all product initiatives meet business, regulatory, and quality standards.
- Drive product and process improvements from a support and brand enhancement perspective, promoting continuous development and innovation.
- Establish clear goals, prioritize workloads, and monitor progress in alignment with business priorities and compliance requirements.
Stakeholder Engagement and Cross-Functional Collaboration
- Build and maintain strong, responsive relationships with the Account Management team, ensuring their needs are fully understood and met in a timely manner.
- Serve as a key liaison with senior leadership, ensuring communication is clear, consistent, and aligned with company goals.
- Nurture positive working relationships with stakeholders across Product, Design, Development, and Delivery teams to facilitate smooth collaboration and shared success.
- Support delivery teams with product knowledge and decision-making as needed, mediating to resolve roadblocks and ensure positive outcomes.
- Stay informed on platform team deliverables and proactively manage the submission and follow-up of feature requests.
Brand Support and Quality Assurance
- Ensure all brands under support are reviewed on a regular basis (daily/weekly), maintaining compliance with UX/UI standards and business commitments.
- Oversee backlog management and ensure continuous improvements in support brand quality through team-led initiatives.
- Take ownership of incident management across support brands, ensuring timely communication and resolution involving all relevant stakeholders.
- Promote consistent brand monitoring practices within the team and introduce process improvements as needed.
- Develop deep product knowledge of each brand, including unique features, market positioning, and partner relationships, and maintain a structured internal knowledge base.
Reporting and Insights
- Deliver clear, accurate, and insightful weekly reports on time, providing visibility into feature releases and their impact across brands.
- Consolidate input from internal teams and departments to ensure reporting is comprehensive and aligned with business objectives.
- Promote data-informed decision-making by ensuring reports reflect a nuanced understanding of platform activities and support outcomes.
Requirements
Experience
- 5+ years in product management within iGaming.
- 3+ years of experience leading a product team or working in a regulatory-focused role.
- Experience in project management can prove to be useful.
- Strong experience in managing multiple brands and team management is desirable.
Knowledge
- Deep understanding of online casinos.
- Familiarity with regulatory requirements such as KYC, responsible gaming, AML, reporting, and technical compliance.
- Product management best practices.
Skills
- Strong leadership and team management skills, with a focus on mentorship and team development.
- Excellent strategic thinking, with the ability to translate business needs into product requirements.
- Exceptional organizational and communication skills to align cross-functional teams.
- Ability to manage multiple projects in a fast-paced environment while maintaining a high standard of accuracy and compliance.
Language
- Fluent English (verbal & written) is a must. Ability to speak Russian is desired.
Bold moves start here. Make yours. Apply today!
