HelpDesk Specialist / Системный администратор (IT)

What you will be doing

• Receiving and processing incoming requests, providing consultation and support to office and remote employees.
• Resolving incidents and service requests primarily related to macOS and Linux-Ubuntu.
• Promptly assisting employees in troubleshooting, identifying, localizing, and resolving errors.
• Organizing workspaces for new employees, including preparing equipment and granting access.
• Maintaining office equipment, such as meeting rooms and printers.
• Maintaining server equipment, including mounting servers in racks.
• Interacting with suppliers and service departments.
• Keeping records of equipment in the database, receiving and transporting equipment within the office.
• Creating user and colleague instructions and keeping the knowledge base up to date.
• Assisting in equipment procurement.
• Resolving complex issues and problems, coordinating work, and collaborating with other IT departments.

What we expect to see in you

• At least 1 year of experience in a similar position.
• English proficiency at or above the Upper-Intermediate level (B2) is a must-have.
• Experience in supporting users on macOS and Linux-Ubuntu.
• Experience with ticket systems (e.g., YouTrack).
• Familiarity with SaaS solutions such as Slack, Notion, and Google Workspace.
• Understanding of local network principles and experience with Ubiquiti network equipment.
• Knowledge of macOS and Linux-Ubuntu, including installation, configuration, recovery, and network service and access rights management.

Would be a plus:

• Google Workspace administration knowledge.
• Certifications or courses in macOS and Linux (e.g., CCNA, RHCSA).
• Experience with infrastructure monitoring and management tools.
• Experience with server equipment and rack installation.

What we offer

• 100% official salary, employment in full compliance with the Russian Labor Code.
• Compensation for sports activities.
• Voluntary health insurance.
• Transportation allowance.
• Sports and cultural leisure activities.
• Office located 3 minutes' walk from the metro.
• Always fresh fruits and delicious business lunches.