Technical Support Engineer (L2)

We are seeking a Technical Support Engineer to join our team.

Responsibilities

• Strictly adhere to provided instructions.
• Handle requests from L1 Support and Compliance teams.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

We are looking for candidates who can work 2/2 schedule (day shift from 9 am/9 pm GMT+3).

Qualifications

• Minimum 1 year of experience on L2 Tech Support position.
• Experience in fintech projects.
• Advanced knowledge of SQL.
• Basic knowledge of Excel.
• English proficiency from B1 level.
• Proficient written and verbal communication skills.
• Familiar with the command line.
• Scripting skills.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.

Conditions

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Annual vacation of 28 calendar days.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.