Customer Support Specialist

We are seeking a Customer Support Specialist to join our team.

Responsibilities

• Provide customer support via written communication channels.
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

We are looking for candidates who can work one of the schedules

• 2/2 shift work from 9 pm to 9 am (GMT+3), training will be organized during working day shift.
• 2/2 shift work from 9 am to 9 pm (GMT+3).

Qualifications

• Experience in customer support (experience in written communication channels is a plus).
• Desire to develop in the field of customer consulting and support.
• Fluent oral and written communication skills in English (at least Upper-Intermediate level).
• Proficiency in Microsoft Office.
• Ability to multitask.

Experience working with a noncustodial and with appeals on a P2P market would be a plus.

Conditions

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Annual vacation of 28 calendar days.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.