Все вакансииSupport EngineerRemoteMiddle

IT Support Specialist (L1)

в Название скрыто (Fintech)

2 000 —‍ 4 000 $/мес на руки

Полная удалёнка

Специализация

DevOps / Support Engineer

Уровень

Middle

Английский

B1 — IntermediateB1 — Intermediate

Требуемый опыт

2+ лет

Stack

LinuxCI/CDPrometheusGrafanaKubernetesAWSAliCloud

We are a global algo trading company fully dedicated to technology. Our brilliant team comprises 100+ individuals scattered across the globe. Seventy percent of our team members are technical specialists, encompassing development, infrastructure, testing, and analytics, while the rest comprise business units, including operations, legal, finance, etc.

Our team creates and maintains modern infrastructure for trading platform, ensuring reliable service operations. Currently, we are forming a dedicated technical support team to assist developers with incident resolution, monitoring, and automation.

Key responsibilities

Technical support for users and developers.
System monitoring using VictoriaMetrics, Prometheus, and Grafana.
Incident resolution and initial analysis of servers based on Linux O/S.
Basic network diagnostics.
Automation of routine processes.
Writing and updating technical documentation.
Interaction with development and infrastructure teams.
Incident resolution within SLA and escalation to appropriate teams.

Requirements

2+ years of experience in system administration or technical support (Linux, networks: TCP/IP, DNS, VPN).
Familiarity with monitoring tools (Prometheus, Grafana) and CI/CD processes.
Strong teamwork and communication skills, with the ability to develop and articulate technical solutions.
Readiness to develop technical skills: interest in Kubernetes, and cloud environments (AWS, AliCloud, etc.).
Ability to find a balance between the ideal solution and urgency.
English — B1+.
Ability to work effectively in remote or hybrid work environments.

Would be a plus

Experience with OpenVPN, Kubernetes, or CI/CD.
Skills in automating tasks using scripts (Bash, Python), and writing Ansible playbooks.
Experience interacting with development teams.

Interview process

HR interview.
Technical interview with team.

Дарья Recruiter

О компании Название скрыто (Fintech)

Сфера

Финтех

Размер

101 - 200

The company name is under an NDA. A proven Fintech global company with an advanced stack and decade of successful trading experience is developing a proprietary platform to trade thousands of instruments across dozens of markets. The recruiter will disclose all details in person immediately upon response.