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IT Support Engineer (Level 2)
in BrainRocket
2 000 — 3 200 €/month net
Technologies / Tools
BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets.
Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs.
We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.
We are looking for a Level 2 IT Support Engineer with relocation to Cyprus.
BrainRocket is hiring specialists who have already relocated from Russia and Belarus.
Duties and opportunities
- Monitor all systems in production and react to alerts.
- Manage incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required.
- Support in incident management after deployment.
- Perform log level analysis.
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication.
- Reproduce reported issues in an appropriate customer environment.
- Gather information to ensure complete availability of details required for root cause analysis.
- Provide a robust service for monitoring products deployed onto the platform.
Requirements
- 1+ years of experience in IT.
- Experience working with logging, monitoring and alerting tools (e.g. ELK Stack, Grafana, PagerDuty).
- Ability to perform log level analysis.
- Strong troubleshooting skills.
- Willingness to work in a shift schedule (24/7).
- Experience with bug and issue tracking systems (Jira Preferred).
- Ambition to learn new systems, procedures, techniques in a short period of time.
- Structured, process-oriented and business-oriented.
- Strong communication and reporting skills.
- Self-learning ability, self-motivated and team player.
- Proficiency in English and Russian.
Nice to have
- Experience working with gambling industry products.
- Experience with Jenkins.
- Scripting bash/shell.
- Experience with SQL.
We offer excellent benefits, including but not limited to
- Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc).
- Learning and development opportunities and interesting challenging tasks.
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members or Remote work possibility.
- Relocation package (tickets, staying in a hotel for 2 weeks).
- Company fitness corner in the office for employees.
- Opportunity to develop language skills and partial compensation for the cost of language classes.
- Birthday celebration present.
- Time for proper rest and 24 working days of Annual Vacation.
- Breakfasts and lunches in the office (partially paid by the company).
Join BrainRocket and rock with us!
About company BrainRocket
BrainRocket is an international software development and digital solutions company. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Poland and Portugal by storm. Our BRO Team consists of 1,300+ bright minds creating innovative ideas and products. Together, we're pushing boundaries every day.
- 100 products
- 20 Markets
- 1300 Employees
- 15 Nationalities
We want our employees to be healthy, active and united into one big family, so we have created a comprehensive environment for all BRO people.