IT Support Engineer (Level 2)

Duties and opportunities

• Monitor all systems in production and react to alerts.
• Manage incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required.
• Support in incident management after deployment.
• Perform log level analysis.
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication.
• Reproduce reported issues in an appropriate customer environment.
• Gather information to ensure complete availability of details required for root cause analysis.
• Provide a robust service for monitoring products deployed onto the platform.

Requirements

• 1+ years of experience in IT.
• Experience working with logging, monitoring and alerting tools (e.g. ELK Stack, Grafana, PagerDuty).
• Ability to perform log level analysis.
• Strong troubleshooting skills.
• Willingness to work in a shift schedule (24/7).
• Experience with bug and issue tracking systems (Jira Preferred).
• Ambition to learn new systems, procedures, techniques in a short period of time.
• Structured, process-oriented and business-oriented.
• Strong communication and reporting skills.
• Self-learning ability, self-motivated and team player.
• Proficiency in English and Russian.

Nice to have

• Experience working with gambling industry products.
• Experience with Jenkins.
• Scripting bash/shell.
• Experience with SQL.

We offer excellent benefits, including but not limited to

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc).
• Learning and development opportunities and interesting challenging tasks.
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members or Remote work possibility.
• Relocation package (tickets, staying in a hotel for 2 weeks).
• Company fitness corner in the office for employees.
• Opportunity to develop language skills and partial compensation for the cost of language classes.
• Birthday celebration present.
• Time for proper rest and 24 working days of Annual Vacation.
• Breakfasts and lunches in the office (partially paid by the company).

Join BrainRocket and rock with us!