Senior Product Manager (Payments)

Responsibilities

• Develop a strategic vision and roadmap for the payment orchestration platform, aligning it with the overall company objectives and merchant requirements.
• Conduct market research and competitor analysis to identify trends, best practices, and opportunities for improvement in the payment gateway product.
• Collaborate with stakeholders, including merchants, internal teams, and senior management, to gather requirements and prioritize features and enhancements.
• Work closely with engineering, design, and QA teams to ensure timely and successful delivery of product releases.
• Conduct user acceptance testing and gather feedback from users to validate the usability and effectiveness of the released features.
• Continuously monitor and analyze key performance indicators (KPIs) related to the payment processing, such as user engagement, acceptance rates, and customer satisfaction, and take appropriate actions for improvement.
• Collaborate with the customer support team to understand merchant pain points and feedback, and translate them into actionable product improvements.
• Work closely with other product managers and teams, such as integration, API, and security, to ensure smooth integration and interoperability of the product with other platform components.

Requirements

• Deep understanding of payment orchestration platforms, payment service providers (PSPs), and the payment's industry.
• Familiarity with the operational aspects of merchant backoffice systems, including transaction management, payment methods, reporting, and analytics.
• Proven track record of at least 3 years in a product management role, preferably in a similar domain.
• Experience in managing complex B2B software products, with a focus on user experience and customer satisfaction.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using analytics tools to monitor product performance and derive insights.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Passion for understanding customer needs and delivering exceptional user experiences.
• Ability to empathize with merchants and translate their requirements into actionable product enhancements.

We offer excellent benefits, including but not limited to

• Learning and development opportunities and interesting, challenging tasks.
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members.
• Relocation package (tickets, staying in a hotel for 2 weeks).
• Company fitness corner in the office for employees.
• Opportunity to develop language skills and partial compensation for the cost of language classes.
• Birthday celebration present.
• Time for proper rest and 24 working days of Annual Vacation.
• Breakfasts and lunches in the office (partially paid by the company).

Join BrainRocket and rock with us!