Junior Support Engineer

This job is for you if

• You would like to work in a positive atmosphere where teamwork and trust in your colleagues are primary values.
• You succeed in an environment that values initiative and sharing feedback and where your suggestions and efforts are recognized and appreciated.
• You are used to taking responsibility for solving difficult tasks and are directly involved in how your efforts impact the final result.

Your future tasks will include

• Providing first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack and other.
• Supporting our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams.
• Administering and troubleshooting access control and service-related issues.
• Automating routine support tasks and services to enhance efficiency.
• Be part of CRM team to handle API-related issues and create integration with different CRM.
• Working closely with the DevOps team as the first line of defence in resolving basic infrastructure issues.
• Maintaining and updating the knowledge base with detailed troubleshooting steps and solutions.

You’re going to need this to be successful in this role:

• 1-3 years of experience in technical support or IT Service Desk (L2).
• Proficiency in administering Google Workspace, Jira, Slack, and other related services.
• Hands-on experience in automating processes and services.
• Basic knowledge of programming languages (e.g., Python, JavaScript, or similar).
• Basic understanding of databases and SQL queries.
• Familiarity with API technologies and tools like Postman.
• Familiarity with the basic principles of access control and information security.
• Strong communication skills and the ability to work effectively in a team environment.
• A very good level of English, at least upper-intermediate. Fluent Russian is essential.

It’s nice if you also have:

• Knowledge of ITIL principles or other IT service management frameworks.
• Experience with CRM systems and customer support workflows.
• Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types.
• Understanding of CI/CD processes and tools like Docker, Jenkins, and Bitbucket.
• Familiarity with monitoring tools and practices for maintaining system uptime.
• Basic knowledge of network protocols and troubleshooting connectivity issues.

Why choose HomeBuddy

• Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours.
• Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays.
• Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximise your productivity.
• Feel valued and appreciated with an industry-leading compensation package.
• Get recognized and rewarded for both outstanding individual efforts leading to extraordinary results and our team success.
• Enhance your well-being with our allowance program covering fitness activities and mental health programs.
• Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences.

If this sounds like you, we should talk!