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Wheely

Senior Product Manager (Customer Service)

в Wheely

200 000 —‍ 350 000 ₽/мес на руки

📍 Москва (м. Сухаревская)Полная удалёнка
Специализация
Product Management
Уровень
Senior
Команда
6 - 10 человек

Wheely combines the luxury of chauffeur-driven cars with the world of on-demand apps to set a new standard in urban transportation. They are located in London, Paris, Moscow, and Saint-Petersburg. Also, they want to conquer the US market.

Time zone

(GMT+3) Moscow.

Why we are recommending

  • Worldwide: Wheely is an international company, they work side by side with the colleagues from France and the UK.
  • Сulture: The Wheely culture is one of equity for all, which means that you will be more than just an employee. You will be a co-owner.
  • Atmosphere: They have an innovative atmosphere and a bunch of challenging problems some of which are not yet solved on the market.

Responsibilities

  • Build new administrative dashboards for internal needs of customer service and operation teams, ensuring the privacy of user data.
  • Find, integrate and support ready-made solutions to simplify workflows of the customer service team.
  • Build metrics and automate collecting reports for the team.
  • Influence customer service team metrics by finding product solutions or 3rd-party tools.
  • Collect, study and share customer feedback with other product verticals.

Requirements

  • 4+ years of related experience in delivering successful products.
  • Technical background, ideally software engineering experience.
  • Structured problem solving approach and data driven decision making.
  • Strong leadership and organizantional skills.
  • Excellent written and oral communication skills.

Company offers

  • Option plan for every employee.
  • Medical insurance including dental services and travel insurance.
  • Life and Critical Illness insurance.
  • Flexible working.
  • Relocation allowance.
  • Monthly credit for Wheely journeys.
  • Breakfast, snacks and fruits in the office.
  • Lunch allowance.
  • Top notch equipment.
  • Continuous professional development.
  • Free English classes.
  • Stylish office within walking distance of Sukharevskaya / Tsvetnoy Boulevard / Trubnaya subway station.

Hiring process

  • Recruiter Screening.
  • Hiring Manager: mission & values.
  • Case interview.
  • Product sense Interview.
  • Final discussion (optional).
Анастасия рекрутер
Wheely

О компании Wheely

Сфера
Продуктовая компания
Инвестиции
$28M
Размер
201 - 500

At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.

More than 40% of our team works in product & engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.

We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.

Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.

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