Operational Excellence Manager

Responsibilities

KPI:

At PMO, we measure the PMO Team success by 2 key parameters:

• Project completion.
• Stakeholder satisfaction.

Consequently, the OpEx responsibilities consist of 2 following parts:

Operational excellence responsibilities:

Analysis, design:

• Understand the essence of key functions in the division and across the Company.
• Identify stakeholders for the process/tools.
• Conduct business/gap/impact analysis, requirement gathering for process/tools.
• Design new/redesign existing processes, focusing on the added business value.

Implementation:

• Implement process/tool.
• Set process metrics.
• Develop monitoring dashboards.
• Change & stakeholder management.
• Proper communications.
• Facilitate decision-making.
• Automate processes.
• Respective project management.

Operations:

• Operate/own some of business processes and related reporting.
• Monitor the process execution/tool usage, key process metrics.

Op-Ex culture:

• Drive operational excellence initiatives, methodologies and best practices throughout, set related standards.
• Act as a change agent by promoting a culture of operational excellence throughout.
• Guide people.
• Conduct knowledge sharing sessions.
• Maintain respective knowledge bases.

Stakeholder satisfaction responsibilities.

• We encourage our team members to speak regularly with their key stakeholders and ask what they like and what could be improved, and act accordingly.
• In addition, we expect our PMO team members (mainly for Sr-level people) to be proactive in suggesting any type of project/process/organizational improvement they can identify themselves.

Requirements

Ideal candidate should have a combination of the following skills:

• Design business processes.
• Requirement gathering and business analysis.
• Change and stakeholder management.
• Clear communication appropriate for audience level.
• Conducting effective meetings.
• Decision-making.
• Project control and execution.

We develop the following behavior characteristics in ourselves, and we would like to see the same in our newcomers:

• Be transparent, positive, open, friendly, and ready to help.
• Good sense of ownership, be proactive.
• Be quick and reliable.
• Maintain high quality of work results.
• Tolerance to changes.

Language:

• Advanced written and spoken English is required.

Experience:

• Working experience in operational excellence/team management/project management or.
• Related to those areas, ideally in the software development/technology/data-related industries.

We offer excellent benefits, including but not limited to

• Learning and development opportunities and interesting, challenging tasks.
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members.
• Relocation package (tickets, staying in a hotel for 2 weeks).
• Company fitness corner in the office for employees.
• Opportunity to develop language skills and partial compensation for the cost of language classes.
• Birthday celebration present.
• Time for proper rest and 24 working days of Annual Vacation.
• Breakfasts and lunches in the office (partially paid by the company).

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