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IT Service Management Specialist
in BrainRocket
1 500 — 3 000 €/month net
BrainRocket is a software development company and digital solution's provider. The company has created over 40 cutting-edge products spanning 20 different markets.
Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs.
We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.
We are looking for a skilled IT Service Management Specialist with relocation to Cyprus.
BrainRocket is hiring specialists who have already relocated from Russia and Belarus.
You will
- Develop and implement Service Level Management and Availability Management processes.
- Define and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Identify, assess, and mitigate risks related to service availability.
- Participate in incident and problem management processes.
- Contribute to the establishment and maintenance of a service catalogue.
- Collaborate with relevant teams to improve service availability, reliability, and performance.
Requirements
- Minimum 5 years of experience in IT service management.
- Strong understanding of Service Level Management and Availability Management processes.
- Proficiency in defining and monitoring service level agreements (SLAs) and operational level agreements (OLAs).
- Experience in identifying, assessing, and managing service availability risks.
- Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
- Experience in designing and maintaining a service catalogue.
Benefits
We offer excellent benefits, including but not limited to:
- Working with the latest technologies (NestJS, Kubernetes, MongoDB, GraphQL, MySQL, etc.).
- Learning and development opportunities and interesting, challenging tasks.
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members.
- Relocation package (tickets, staying in a hotel for 2 weeks).
- Company fitness corner in the office for employees.
- Opportunity to develop language skills and partial compensation for the cost of language classes.
- Birthday celebration present.
- Time for proper rest and 24 working days of Annual Vacation.
- Breakfasts and lunches in the office (partially paid by the company).
About company BrainRocket
BrainRocket is an international software development and digital solutions company. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Poland and Portugal by storm. Our BRO Team consists of 1,300+ bright minds creating innovative ideas and products. Together, we're pushing boundaries every day.
- 100 products
- 20 Markets
- 1300 Employees
- 15 Nationalities
We want our employees to be healthy, active and united into one big family, so we have created a comprehensive environment for all BRO people.