Operational Analyst

Responsibilities

• Generate ideas, research data, and A/B test hypotheses to improve the business.
• Analyze delivery and support operations for insights, including behavior patterns, cohort analytics, and courier segmentation.
• Develop operational tools and courier policies (incentive plans, subsidy policies, activity programs, and so on) to decrease operational costs and drive overall profitability.
• Track operational and courier metrics and analyze changes.
• Manage initiative implementation to significantly impact business revenue / profitability in the long term.
• Create actionable dashboards and data-driven decision-making tools to support business stakeholders.

Qualifications

• University degree in exact sciences / economics.
• 1–3 years of analytical experience.
• Strong analytical skills and business acumen.
• Strong knowledge of SQL and Python.
• Project management skills / experience.
• Advanced communication skills.
• Upper-intermediate English fluency.

Preferred qualifications:

• Advanced MS Excel proficiency.
• Familiarity with machine learning techniques.
• Advanced proficiency with Tableau, Power BI, or a similar data-visualization tool.