UX Writer

About the company

KnowledgeCity is an industry leading E-Learning company that specializes in learning solutions which maximize skill development. Our up-to-date content and innovative tools and services are constantly evolving with the changing needs of the industry and feedback from the clients we serve.

Our mission is to provide people with tools with which they can teach and learn new relevant knowledge and skills easily, quickly, comfortably anywhere in the world. Join us, and together we will make the world more professional and better!

Responsibilities

• Write clear and concise content for online product (including product names, labels and navigational elements, transactional emails, and notifications, etc.).
• Flex to write for marketing, community, and partnership touchpoints (marketing emails, landing pages, newsletters, blogs, social media, online advertising, help center, training, etc.).
• Contribute to a product team of designers, researchers, product managers, engineers, and data scientists.
• Develop tone guidelines for KC digital products and ensure consistency across surfaces.
• Improve the UX writing team’s processes.
• Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX writing.
• Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality.

Requirements

• Minimum of 3+ years of relevant experience writing product and marketing copy, preferably for a consumer tech product.
• Outstanding portfolio demonstrating best-in-class writing.
• Experience collaborating closely with Product and Marketing teams. Ability to translate market research, data, and strategy to creative solutions.
• Ability to think both strategically and tactically, concept through execution.
• Exceptional communication and presentation skills — you can effectively communicate and passionately defend decisions, both internally and to clients.
• Empathy for the customer, and empathy for individuals on a crisis response team.
• Bulletproof writing and editing skills.
• Solid understanding of user experience design principles and interaction patterns.