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Support Engineer (Internal Customers)

в HomeBuddy

1 500 —‍ 2 000 $/мес на руки

Полная удалёнка

Специализация

DevOps

Уровень

Middle

Английский

B2 — Upper-IntermediateB2 — Upper-Intermediate

HomeBuddy is a digital marketing company based in Switzerland with remote staff across the world. We specialize in generating consistent new business opportunities for medium- to large-size companies, including Fortune 1000s. Our latest venture is an online home improvement marketplace in the U.S. HomeBuddy offers a great opportunity to work on an interesting, challenging, and constantly evolving project.

Being already a very successful firm with stable double-digit annual revenue increases, we are aiming for even more explosive growth! Our company’s success is delivered by a smart, self-starting, and entrepreneurial team which we are actively growing.

We offer a remote and flexible work environment, competitive compensation, benefits, and the opportunity to grow in your career.

We are looking for a Support Engineer to join our Infrastructure and Automation team, which migrates infrastructure to code, automates CI/CD processes, improves the resiliency of our services, and supports company development projects. First and foremost, we are looking for a team player who loves his job. We have a strong technical team, and we are ready to help you develop.

Do you like to automate routine processes and want to have the freedom to choose your stack and tools? Are you willing to help a fast-growing product company in one of the most interesting and profitable industries in attracting leads? Then welcome to HomeBuddy! When you join us, you will become part of an innovative team with high ethical business principles.

We are hiring remote specialists. Unfortunately, we have a hiring freeze in Russia, Belarus and Ukraine, but we will be happy to hire people who have already relocated from Russia / Belarus / Ukraine.

Stack

TCP/UDPNAT/Firewall/VPNWindowsLinuxMacOSAtlassianJira

What you will be doing

Support internal customers.
Providing customers with 1st line IT support.
Formalization of customer queries in Jira and escalating serious technical issues to the DevOps team.
Following up on technical queries and providing prompt feedback.
Assisting customers with account setup and application installations.
Troubleshooting IT issues by asking customers targeted questions.
Providing customers with step-by-step guidance to resolve technical problems.
Work with Atlassian products.
External and internal systems' administration.
Access control and accounts.
Documenting error reports and monitoring performance metrics.
Compiling IT instruction manuals and useful IT support resources.

About you

2-5 years of experience as a support engineer.
In-depth knowledge of Windows, Linux, and macOS environments.
Advanced knowledge of IT software, hardware, and network setup.
Base knowledge of networking technologies (TCP / UDP, NAT / Firewall / VPN).
Extensive experience in resolving customer IT queries.
Proficiency in documenting processes.
Base knowledge of monitoring tools & logging.
Advanced knowledge of Atlassian products.
Ability to think critically.
A very good level of English, at least Upper-Intermediate. Fluent Russian.

Nice to have:

Containerization / Virtualization (Docker).
Experience working with CI/CD.
Experience working with cloud platforms.
Base knowledge of Git.

What we offer

We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team.

Competitive compensation according to your skills, experience, and professional accomplishments.
Generous paid vacation, sick leave, and paid holidays.
100% remote work, allowing working and traveling.
Flexible work hours, when it is convenient to plan your working and personal time.
Work in one of the most dynamic and fastest-growing industries.
Ambitious and challenging tasks with a high degree of responsibility and independence.
Multicultural environment.
Supportive, friendly, and professional team, which you can always rely on.
An allowance program for compensation of expenses for wellness and the home office.
Paid training (school, events, conferences).