📍 Москва (м. Динамо)Офис или гибрид
Специализация
Tech Recruitment
AmazingHiring is a search engine (SaaS platform) for technical recruiters. It collects and evaluates information about people from 50+ sources of information on the Internet and enables you to easily find profiles of the best IT specialists, pre-assess their technical skills and get in touch with them faster. The product is technologically sophisticated — it processes huge data sets (over 160 million profiles of candidates), machine learning algorithms are used for profile profiling, candidates’ skills are evaluated automatically on the basis of professional reputation in the Network.
Stack
Customer Journey Mapping
Line manager
Yulia Kuzmane, Director of Sales & Customer Success.
Why we are recommending
- Customer Success team advises and guides a wide variety of customers, ensuring they launch AmazingHiring successfully, adopt it widely and are continually driving value from using AmazingHiring as their main recruitment platform. For the CS team, key performance indicator is customer retention through renewals & upsells/cross sells.
Responsibilities
Key Customer Portfolio
- Ensure customer retention is kept above 100% for renewals/upsells.
- Closely work with your customer portfolio to ensure AmazingHiring fully addresses their.
- Recruitment needs.
- Develop metrics for success and review progress during QBR’s with key customers.
- Coach customers to be product experts and train their teams on AmazingHiring.
- Sourcing, candidate engagement, candidate management & market mapping.
- Methodologies.
- Help drive customer references and case studies.
Customer Success
- Coordinate new feature launches with Marketing and RnD teams, create and drive.
- Feature adoption plans.
- Help develop internal system of tracking customer health (Metabase), driving our shift.
- From reactive CS model to proactive.
- Cooperate with marketing team on Product Marketing strategy and create efficient.
- Learning materials, run product webinars.
- Develop, run and promote AmazingHiring certification program.
- Measure customer satisfaction, create action plans based on satisfaction survey.
Requirements
- Experience “hands-on recruitment” in technology/fast-growing company.
- You should be interested in helping customers solve their problem №1.
- Fluent English.
- Experience of working with AmazingHiring.
- Experience in a startup environment is highly preferred.
- You are driven, self-motivated, proactive, and excited about being at a start-up.
- Successful business correspondence skills, excellent written literacy.
- Ability to articulate product’s different features, and answers any questions customers might have.
Company offers
- Generous remuneration: base part + progressive sales bonus.
- Health insurance.
- Fitness compensation.
- Lunch compensation.
- Corporate taxi.
- We provide you with the latest models of laptops and cell phones - Mac/iPhone.
- Holidays: 28+3 calendar days.
- Office (m. Dinamo).
- Amazing colleagues to learn from and enjoy company social outings, parties, and events.
Hiring process
HR interview => Interview with the Manager => Test case => Interview with the CEO.
Useful links
- About AmazingHiring? on GitHub: link.
- About product on startupoftheday.ru: link.
