ERP Support Specialist (Evening Shift)

About our company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.

We’ve been developing our product for 13 years and have been awarded G2’s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500, and many more. In March 2021, Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Our new colleague, we are waiting for you!

About our team

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.

Our Finance IT Department is growing and seeking a talented ERP Support Specialist for the evening shift, who will provide support to our colleagues overseas and will monitor the Oracle Cloud ERP system and its integrations.

Responsibilities

• Supporting in-house users through chat, phone, and JIRA-requests.
• Training and describing “how to use” in ERP system to our in-house users.
• Participating in internal projects on knowledge base improvements and internal company-wide projects.

Requirements

We think these types of experience and competencies will help our future colleagues join the team.

• Written and verbal communication skills in fluent English.
• Experience in supporting ERP / Finance Systems, experience with Oracle Cloud ERP would be a significant advantage.
• Good time management skills and ability to meet deadlines with no supervision.
• Strong analytical skills.
• Ability to work independently and become a self-problem solver.

Might well be you, if:

• You have experience in supporting NAVision / SAP Concur.
• Experience in supporting Alfresco.
• Are willing to be helpful, constantly learn and grow, have a creative and playful approach to achieving goals.

We offer

• This offer stands for the remote work format. Digital nomadism, #wfh — call it what you like.
• Working hours 04.00 pm - 12.00 am for some shifts.
• Health insurance coverage.
• Internet coverage (up to 30 Euro / month).
• Annual leave as per the employment legislation of the country of stay (employment).
• Training, courses, conferences.
• English courses.
• Gifts for employees.

Gross salary:

• Serbia (Dinars / monthly) 170 000 — 250 000.
• Armenia (Drams / monthly) 780 000 — 1 000 000.
• The Czech Republic (Crowns / monthly) 45 000 — 70 000.
• Cyprus (Euro / monthly) 2000 — 3000.

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition, including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.