CRM Product Owner (Salesforce), Malaysia

You will

Product management aspects of the Role:

• Define CRM vision and strategy based on stakeholder's feedback and company priorities, as well as govern development and operations of Marketing Cloud platform.
• Follow industry trends in the CRM area, evaluate new ideas, propose their implementation where necessary.
• Responsible for product validation backlog (maintaining and prioritising).
• Define product requirements (working closely with the Business System Analyst and Team Lead) based on the data from internal research and product functionality.
• Formulating, prioritising and verifying product hypotheses aimed to improve product metrics and reach the goals.
• Provide management insight regarding the performance of the team based on the customer and process measures (A-level).
• Communicate the product strategy to the development team.
• Align priorities with other product teams.
• Communicate the development plans to the stakeholders.
• Define priorities for the development team on the iteration / quarter level.
• Clarify requirements during development, accept iteration results.

Process management aspects of the Role:

• Working in collaboration with the Team leader in order to improve the team’s processes and activities and break down business requirements into actionable software requirements.
• Responsible for the process of tasks monitoring, milestones and the project’s status in order to make it visible to the team and to other stakeholders.
• Responsible for product Delivery backlog.
• Presenting the results of the iteration.

The ideal candidate

Hard skills:

• Expert-level understanding of Salesforce (Sales, Service, Marketing Cloud).
• 5+ years of experience in a Product Owner / Project Manager role for a development team (preferably in Agile environment).
• Experience overseeing multi-function project teams with at least 5-10 team members including Designers, Developers, Business Analysts, Data / Analytics, QA.
• Solid understanding of software development life cycle models as well a traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
• Experience with widely successful Agile techniques, User Stories, Test Driven Development, Continuous Integration, Continuous Testing.
• Effectively prioritise projects and manage changes and customer expectations.
• Customer development.
• Product analytics.
• Master’s degree in Computer Science or in “STEM” majors is preferred (science / technology / engineering / math).
• Fluency in written and verbal English.

Soft skills:

• Excellent skills and knowledge of facilitation, conflict resolution, continual improvement.
• Stakeholder management.
• Strong negotiation and interpersonal skills.
• Detail-oriented, highly analytical, estimating, and problem-solving skills.
• Excellent written and verbal communication skills.
• Time Management skills.
• Presentation skills.

What we offer

• Full relocation package and support.
• Medical insurance for employees, spouses, and children, including dental and optical.
• Sports activities compensation + free corporate gym.
• School or Kindergarten fees compensation.
• Birthday, marriage, and baby delivery bonus.
• Transportation allowance & Meal allowance.
• Holiday benefit allowance after 1 year of service.
• Extensive learning opportunities and professional development.
• Language courses allowance.
• Flexible public holidays.
• 21 days annual leave and paid sick leave.
• Flexible public holidays and Christmas break.
• Salary is paid in local currency.