Salesforce Team Lead

You will

As a Technical Lead:

• Assess and implement technologies and tools within the team; you will be the final decision-maker in choice of team’s technologies and instruments, run an expert assessment of the selected instruments.
• Together with the team, analyze and eliminate product incidents and implement changes to predict and prevent future incidents. Take responsibility for the product incidents.
• Participate in the process of quarterly planning, set goals for the team, analyze interconnections to achieve goals.
• Take part in the process of assessing the accomplishment of team goals.
• Participate in reporting: allocation of resources for projects, a report on the work performed by the team for the past week / quarter, and others, if necessary.
• Together with the team, determine technical solutions for business tasks (the way for product business requirement to be technically implemented).
• Interact with other team leaders of the Technology Function teams to identify the interconnections between products and build an appropriate compatible architecture.
• Together with the team, develop and implement procedures and standards for technical support of business applications.
• Ensure that the level of technical support is consistent with the parameters agreed with a business consumer.
• Dedicate part of the time to solve problems that correspond to professional skills independently.

As a Line Manager:

• Lead the team to deliver the service (implementation, support of business applications) within a specific time frame according to the policies and procedures of the Technology Function, including participation in hiring, performance review, and team members' feedback (together with the Manager and HRBP).
• Take over developing and mentoring new team members and actively support the ongoing development of current team members (in conjunction with the Manager, L&D and HRBP).
• Participate in setting team goals, as well as goals for specific team members.
• Motivate and inspire the team to achieve high results.
• Know the strengths and help to improve the weaknesses of all team members for further development and achieving better performance.

Requirements

Hard skills:

• Previous experience as a Salesforce Team Lead / Salesforce Architect.
• Deep understanding of the SF platform to be able to provide work estimations.
• Understand corporate needs and be able to respond in time.
• Experienced in Service Cloud, as well as integrations and development (Sales Cloud and Marketing Cloud are a plus).
• Full Salesforce lifecycle implementation experience.
• Proficient in Apex, JavaScript, VisualForce, Aura and LWC.
• Experience with web services (REST & SOAP, JSON & XML, etc.).

Will be a plus:

• Experience working with CTI, Live Chat, Einstein Bot, Platform Events, Skill-Based Routing, External Object, Marketing Cloud.
• Experience with Jitterbit, Flosum.

Soft skills:

• Demonstrate technical leadership and motivate the team.
• Ability to influence positively other team members and communicate openly in 1-to-1's and in groups.
• Ability to motivate other team members to achieve goals and support colleagues to improve their performance (with the help of the Manager and HRBP).
• Ability to effectively manage time and resources.
• Ability to cascade strategic goals and decompose them into daily team tasks.
• A good level of written and oral communication skills, the ability to present complex technical solutions clearly to different audiences.
• Demonstrate a proactive approach and ownership, result-oriented and responsible.
• Ability to work well under pressure, flexibility in decision-making, positive attitude to frequent changes.
• Desire to develop as a manager while remaining an expert in your professional field.
• Fluent English.

What we offer

• Competitive salary based on the candidate's expectations and internal benchmark.
• Outstanding conditions for professional growth and development.
• Full relocation package to Cyprus for the family and visa support (if you are not already in Cyprus).
• Mini Cooper Countryman S for the relocated employee.
• Medical insurance coverage for employees and family members.
• Company fitness center for employees and their spouses & allowance for other sports activities.
• Kindergarten / school compensation program.
• Result-oriented approach and flexible working conditions.
• Corporate employee share scheme for all the employees.
• 21 days of annual leave, flexible public holidays, Christmas break and sick leave.